Wouldn’t it be nice to have highly skilled computer experts sitting and waiting on your phone calls?
Imagine having responsive, local professionals listen to your issue, magically take control of your mouse and keyboard, and walk you through the problem? Sound expensive? Now you can afford it.
ARGroup has a fully staffed help desk ready to take calls from anyone in your company. Whether the issue is an easy question, or a major problem, the help desk will open a trouble ticket and stay on the issue until it is resolved. And the best part…the help desk is included in your monthly fee!
Call once, call often without the worry of running up a bill.
With the remote help desk, no need to wait on the computer guy. Your people can get right back to work.
Our help desk personnel are friendly, easy to talk to, and easy to understand.
Senior Account Engineer
Your senior account engineer will handle any issues that cannot be resolved through the help desk on your site. And, there are no extra charges to come to your office.
On Line Tracking
All issues, interactions, and resolutions are tracking in our automated system which is accessible through our special online customer-only website.
Off Hours Forwarding
Our communications system has the capability to track down our technicians even after regular business hours. This provides the effect of 24/7 access without the cost.
As your employees watch our help desk fix their problems, they become much more knowledgeable on how to effectively use their computers.
One click connects your users to our help desk:
Statistics have shown that over 90% of all computer issues can be solved in fifteen minutes with a remote connection. Having immediate access to local experts keeps your work force confident and productive.
The ARGroup Help Desk gives your organization a resource that is formerly only available to large companies. You have a central command and control center at your fingertips.
Over the long run, you will have a less frustrated, and more educated workforce.